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Hacked!!!!!

November 21, 2009
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OMG!!!  I can’t believe it.  My account was hacked.  Apparently this happened 7 days ago.  I had no idea.  I’ve been leveling a druid off and on for a while now.  This past week I didn’t even play that much.  Today I log in really excited to try out my new toy, Logitech G13 Gamepad, and get asked to do a Mana Tombs run.  When I get there they ask me to tank.  Well, as I’ve only done cat DPS and as mentioned in my previous post I don’t really know all the tools available to me and as I just got and set up this new toy I really don’t know what I’m doing.  I let them know hey, I have a paladin of the same level that I can tank on.

I log into my paladin only to find ALL my GOLD is gone!  All the stuff in my bags (potions, bandages, quest items), all my bank inventory, all my crafting items (ore, herbs), all my armor items (I had two other sets, one for tanking and one for healing since I wasn’t sure which spec I was going with)…all GONE!!!!  WTF!

They even left the guild I was in.  Why would you do that?  I thought something was wrong or maybe I had been booted for not being on recently so I asked but we checked the log and 7 days ago I left the guild?!  LOL..I would never have left the guild since they are the only people I know in WOW.  I’m so angry my whole body is shaking.  And to think, last Thursday I ordered an authenticator.  It’s in the mail now.  Go figure something would happen right after I order it.

I started a ticket with the GM (which I had to ask a guild mate how to do).  I don’t know if I have to stay logged in, or how long a response will take, or what they will be able to do for me.  I wanna know why this happened 7 days ago, and I finally log into WoW today to play a toon and that toon still has all the stuff on it.  WTF?

GRRRR…what happens now and what am I supposed to do?

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4 Comments leave one →
  1. November 22, 2009 5:33 am

    First thing you need to do is take a deep breath and not panic.

    Next thing you need to…
    A) Log into your battlenet account on a clean PC and change your password. Do this for your e-mail, your blog, everything. (If you don’t have access to another computer that you know is free of viruses, skip this and come back and do it later.) Anywhere else you’ve used your wow account’s password should be changed.

    B) Run a virus scan for your PC. My virus scanner of choice is the free web scan over at Fsecure. You may need to fire up your Internet Explorer to use it. Kaspersky also has a good free scan, the fsecure one will detect rootkits. Chances are there’ll be a virus that will easily be found and cleaned. Update your windows. If you don’t already have one, install a firewall and a virus scanner (I use comodo but your milage may vary).

    C) Open a ticket, talk to a GM. They may have you communicate with a specialist.

    They’ll begin to restore your characters starting with the gear on their back (stuff required to play the game) and then more stuff, such as stuff stolen from guild banks, gold, stuff from personal banks, etc, will be restored over time.

    It usually takes no more than a week. If for some reason it doesn’t clear up in two, I’ve found that throwing a fit (calling them out on their bad customer service) on the customer service forums yields a fast turnaround (four hours), though such epic fitting should be reserved for when someone really drops the ball.

    These things happen sometimes. Don’t panic.
    Everything should be returned to you.

    When you do get your authenticator, be sure to make sure the computer you’re hooking it up to the account with is secure.

  2. November 22, 2009 1:24 pm

    Thanks for the ideas. I changed my password but it was similar in format to my other one so this morning I made up a sentence and changed it around. Hopefully that will work along with the authenticator. I changed all my other passwords as well as you suggested. You know, its not really about the stuff or the gold. I mean that was really annoying as I couldn’t fly anywhere or buy anything. It was mostly because of the time I spent doing it and the money that I payed Blizzard to play. I felt like someone walked into my house and stole my books or something. Books I can get back, but that they felt they could come and take them is aggravating. If they are selling this stuff for real money it makes you wonder if they need the funds that badly or are they doing it because they can.

    I appreciate the advice. I will be a strict adherent from now on. 🙂

  3. November 22, 2009 1:26 pm

    Really sorry to hear that! Getting hacked sucks big time.

    Once you get Blizzard’s attention (you can call or email them in addition to putting in a ticket), it usually doesn’t take too long to get all your stuff back.

    It is strange that they’d only steal stuff from your main character. Does anyone you know have your account info?

    • November 22, 2009 5:57 pm

      No one I know has my account info besides my husband, and he has his own account. They took the gold from every character, and only the bag and inventory items from toons that were in a city. One thing I don’t get is why the dropped me from my guild. It’s all just weird.

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